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Frequently Asked Questions

What is FrictionLabs?

We are a group of experienced climbers who realized that quality chalk, like a quality climbing shoe, makes a big a difference on the rock. After rigorous testing on and off the rock with the some of the best climbers in the world, we developed a proprietary chalk product that, like a down-turn climbing shoe, truly gives every climber that extra edge toward success. That's why we truly believe #chalkmatters! Don't just take our word for it: Read what climbers and current customers have to say about FrictionLabs.

How fast do you ship?

We almost always ship on the same or next business day of your order.

We offer free shipping in the USA for all orders of at least $30. If your package is under ~1lb, it will ship First Class and probably take 3-5 days to get to you. If your package is over ~1lb, it will go Priority and probably take 1-2 days to get to you. We also offer faster shipping options at an additional charge.

If you’re in Europe or the U.K., first consider ordering from one of our international websites:

United Kingdom: frictionlabs.co.uk

Spain: frictionlabs.es

Italy: frictionlabs.it

Germany: frictionlabs.de

France: frictionlabs.fr

Sweden: frictionlabs.se

If you are not in one of these countries, you can order from this website. Shipping usually take 10-15 days to arrive, varying heavily by country. We also offer faster international shipping options at an additional charge. Note: Import duties are at the discretion of each country and are separate from our shipping charges. You may be responsible for these import duties when your package arrives.

I live in the USA—can I find FrictionLabs in a gym/store?

Yes! We have retail partners across the USA. Find a gym or gear shop near you. If you don’t see your favorite store, let us know so we can get in touch with them! We’ll hook you up when they start carrying our chalk.

Do you offer pro/military/team/employee discounts?

Yes. Please contact us for more information.

Can I carry FrictionLabs products in my store?

Absolutely, we love our retail partners! Please contact us for more information.

How do I apply to be an Influencer, Athlete, or Pro?

We've redesigned our FrictionLabs team in order to support climbers of all abilities—who not only dedicate themselves to climbing but give back to their community in some way. Basically, we want to support climbers who are good humans. If you feel like you fit the bill, please apply here. Our Influencer Team application is the first step for everyone: Apply here.

I live outside of the USA—can I still buy from your site?

If you’re in Europe or the U.K., first consider ordering from one of our local websites:

United Kingdom: frictionlabs.co.uk

Spain: frictionlabs.es

Italy: frictionlabs.it

Germany: frictionlabs.de

France: frictionlabs.fr

Sweden: frictionlabs.se

If you are not in one of these countries, you can order from this website. Shipping usually take 10-15 days to arrive, varying heavily by country. We also offer faster international shipping options at an additional charge. Note: Import duties are at the discretion of each country and are separate from our shipping charges. You may be responsible for these import duties when your package arrives.

Finally, we have a growing list of distributors around the world. If you have one near you, you’re better off buying from them since you save on shipping and don’t have to wait. Find an international reseller near you.

Do you still have an ambassador program?

The ambassador program has evolved into our Influencer Team. The Influencer Team is an extension of our Professional and Athlete Teams. Influencers represent FrictionLabs at a grass roots level via chalk demos, events, and social media. Interested climbers may apply to be an Influencer at frictionlabs.com/influencer. No monetary commitment or compensation is associated with the Influencer Team.

Are there start up or cancellation fees for the subscription?

Not at all. No strings attached. Seriously.

What is your return and refund policy?

If you aren’t satisfied for any reason, contact us and we’ll make it right.

Help! I didn’t get a an order/shipping confirmation email.

Chances are it got caught in the interwebs somewhere. Contact us and we’ll get you everything you need.

How can I make a change to my subscription?

Easy. You got a special link when you set up your subscription that lets you modify your plan however you want, including skipping months in advance. The subject line reads “Your FrictionLabs Subscription - Save this email.” If you can’t find it…it’s over. It’s just over. There’s nothing we can do and you will be charged every month for the rest of your life. Hehe—don’t worry, just contact us and we’ll send it to you again.

Do I have to sign up for a subscription?

Definitely not. When you add our chalk to your cart, you’ll have two options: One-time purchase or Subscribe & Save 20%. Our subscriptions are commitment-free and super easy to pause or cancel. Totally no strings attached.

Why should I subscribe?

By subscribing, you get the best pricing on FrictionLabs products, automatically get more chalk whenever you need, and get access to special offers.

When am I charged? When does it ship?

Your subscription order is processed and shipped when you place your first order and then every 30 days thereafter. We always ship on the same or next business day from when your order is processed.

I have a question you didn’t answer.

Sorry about that. Just contact us and we’ll get it sorted out.

Isn’t all chalk the same?

All chalk brands claim to be 100% Magnesium Carbonate. When you run the tests though, the truth is that they all have significant amounts of impurities, drying agents, heavy metals, and other fillers. We’re the first to admit that our chalk isn’t 100% pure; it would be extremely expensive and impractical to make. But our chalk has a staying power that can't be beat, meaning you can chalk up less, perform at your best, and keep your hands healthy and strong. Check out what others say when they try our chalk.

If I’m getting your loose chalk, which texture/blend is right for me?

It's really just a matter of personal texture preference. If you're used to block chalk try Bam Bam (super chunky) or Gorilla Grip (chunky). If you like a smooth texture try Unicorn Dust (fine). All three provide the same premium sticking power. Our most popular blend is Gorilla Grip.

How do I know much I need?

This mostly depends on your climbing frequency and the conditions where you climb. On average, a 1-2 x per week climber can probably get by with 2.5oz in a month. 3-4 x per week needs 5oz. and 5-7 x per week needs 7.5oz. But be prepared - as soon as your deadbeat, greedy friends try it, their hands are going to be in your chalk bag constantly, so you might need more than you think!

Why does it cost more?

We refuse to use the same old chalk from the same old factories. #chalkmatters We responsibility import the highest quality raw materials from around the world and treat them at our facilities in Denver, Colorado using a proprietary process. Our chalk is proudly made in the USA and you’ll feel the difference as soon as you get it on your hands. Check out the reviews on our site and all around the web. Try it, if you're not psyched we offer a 100% Satisfaction Guarantee.

I have a question you didn’t answer.

Sorry about that. Just contact us and we’ll get you sorted out.

Can’t find what you’re looking for? Contact us.

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